Regulate the Airlines and on line ticket Services.

Regulate the Airlines and on line ticket Services.

In the year 2007 we booked a trip to Portugal from Cheap Tickets.com on Delta Airlines for September of 2008 unfortunately I became sick just before the trip and had to cancel the trip. In early August of 2008 we called Cheap Tickets to Cancel and they said that they could only give us credit which we had to use on the same Airline by December 31, 2008. We called a second time because we didn’t think that was right and they told us that they could not cancel the tickets that we had to call Delta Airlines. So we called Delta Airlines and they said that we had to bring a Doctor’s note to a Delta Ticket office they said the nearest one to us was at Islip Airport. So in September we got in our car and drove to Islip Airport where we were told that Delta Airlines is no longer there and we had to go to JFK Airport. We then took the LIRR from Patchogue to the Airtrain to the Delta terminal at JFK. Where after standing on a long line an Delta Agent told us that they would give us a full refund, but that Delta Airlines is only in control of the Tickets ten days before the flight and that Cheap Tickets could have and should have done it before the ten days. He said the on line ticket services are always dumping it on the Airlines by telling their customers to call the Airlines for refunds when they should do it. It seems to me that there is a need for Government regulation of both the Airlines and the On Line Ticket Services because they can not do it themselves.
Adele and Richard Boyle Medford LI NY